SHIPPING & RETURN POLICY

ALL SALES ARE FINAL.

OUR REFUND AND RETURNS POLICY LASTS 30 DAYS SPECIFIC TO THE SITUATION. IF 30 DAYS HAVE PASSED SINCE YOUR PURCHASE, WE CAN’T OFFER YOU A FULL REFUND OR EXCHANGE.

TO BE ELIGIBLE FOR A RETURN, YOUR ITEM MUST BE UNUSED AND IN THE SAME CONDITION THAT YOU RECEIVED IT. IT MUST ALSO BE IN THE ORIGINAL PACKAGING.

SEVERAL TYPES OF GOODS ARE EXEMPT FROM BEING RETURNED. PERISHABLE GOODS SUCH AS FOOD, FLOWERS, NEWSPAPERS OR MAGAZINES CANNOT BE RETURNED. WE ALSO DO NOT ACCEPT PRODUCTS THAT ARE INTIMATE OR SANITARY GOODS, HAZARDOUS MATERIALS, OR FLAMMABLE LIQUIDS OR GASES.

ADDITIONAL NON-RETURNABLE ITEMS:
GIFT CARDS
DOWNLOADABLE SOFTWARE PRODUCTS
SOME HEALTH AND PERSONAL CARE ITEMS

TO COMPLETE YOUR RETURN, WE REQUIRE A RECEIPT OR PROOF OF PURCHASE.

PLEASE DO NOT SEND YOUR PURCHASE BACK TO THE MANUFACTURER WITHOUT EMAIL CONFIRMATION FROM SHERMANPRESTON.COM

REFUNDS:

ONCE YOUR RETURN IS RECEIVED AND INSPECTED, WE WILL SEND YOU AN EMAIL TO NOTIFY YOU THAT WE HAVE RECEIVED YOUR RETURNED ITEM. WE WILL ALSO NOTIFY YOU OF THE APPROVAL OR REJECTION OF YOUR REFUND.

IF YOU ARE APPROVED, THEN YOUR REFUND WILL BE PROCESSED, AND A CREDIT WILL AUTOMATICALLY BE APPLIED TO YOUR CREDIT CARD OR ORIGINAL METHOD OF PAYMENT, WITHIN 7-10 BUSINESS DAYS.

LATE OR MISSING REFUNDS:

IF YOU HAVEN’T RECEIVED A REFUND YET, FIRST CHECK YOUR BANK ACCOUNT AGAIN. THEN CONTACT YOUR CREDIT CARD COMPANY. IT MAY TAKE SOME TIME BEFORE YOUR REFUND IS OFFICIALLY POSTED.

NEXT CONTACT YOUR BANK. THERE IS OFTEN SOME PROCESSING TIME BEFORE A REFUND IS POSTED.

IF YOU’VE DONE ALL OF THIS AND YOU STILL HAVE NOT RECEIVED YOUR REFUND YET, PLEASE CONTACT US AT SALES@SHERMANPRESTON.COM

SALE ITEMS:

ONLY REGULAR PRICED ITEMS MAY BE REFUNDED IF ELIGIBLE. SALE ITEMS CANNOT BE REFUNDED.

EXCHANGES:

WE ONLY REPLACE ITEMS IF THEY ARE DEFECTIVE OR DAMAGED WITHIN 30 DAYS OF PURCHASE RECEIVED. IF YOU NEED TO EXCHANGE AN ITEM, FOR THE SAME ITEM, SEND US AN EMAIL AT SALES@SHERMANPRESTON.COM

GIFTS:

IF THE ITEM WAS MARKED AS A GIFT WHEN PURCHASED AND SHIPPED DIRECTLY TO YOU, AND WOULD LIKE AN EXCHANGE, YOU’LL BE ELIGIBLE FOR AN EXCHANGE EQUALING THE SAME VALUE OF THE GIFT. TO REQUEST AN EXCHANGE, SEND US AN EMAIL AT SALES@SHERMANPRESTON.COM

IF THE ITEM WASN’T MARKED AS A GIFT WHEN PURCHASED, OR THE GIFT GIVER HAD THE ORDER SHIPPED TO THEMSELVES TO GIVE TO YOU LATER, WE WILL NEED PROOF OF PURCHASE TO ISSUE AN EXCHANGE. TO REQUEST AN EXCHANGE, SEND US AN EMAIL AT SALES@SHERMANPRESTON.COM

SHIPPING RETURNS:

TO REQUEST AN EXCHANGE OR RETURN YOUR PRODUCT, PLEASE SEND US AN EMAIL AT SALES@SHERMANPRESTON.COM FOR APPROVAL, FURTHER INSTRUCTIONS AND/OR A RETURN LABEL.

SHIPPING COSTS ARE NON-REFUNDABLE. IF YOU RECEIVE A REFUND, THE COST OF RETURN SHIPPING WILL BE DEDUCTED FROM YOUR REFUND.

DEPENDING ON SHIPPING ADDRESS, THE TIME IT MAY TAKE FOR YOUR EXCHANGED PRODUCT TO REACH YOU MAY VARY.

NEED ASSISTANCE:

CONTACT US AT SALES@SHERMANPRESTON.COM FOR QUESTIONS RELATED TO REFUNDS AND RETURNS.

Last Updated: November 16, 2021